System Guide

To use the portal, one need to have a Portal ID. Portal ID is given automatically after the enrolment and re-enrolment process. In order to get a portal ID, please go to the nearest SSNIT Branches.

To use the Portal ID for the first time, please do the following steps:

i. Open the SSNIT Website

ii. Click on the SIGN IN icon on the top right corner

iii. Key in the Portal ID into the Username box

iv. Key in the temporary password into the Password box

v. Click on the Sign In button

vi. You will be redirected to the First Time Login screen where you need to answer a Captcha test. Please answer the test

vii. Then you will be asked 3 (three) personal questions. You need to answer at least 2 (two) correctly

viii. The system will asked you to set 3 (three) of your security questions

ix. Next you will be forced to change your temporary password to a new permanent password

x. Once successful, you will be logged out from the system. Use the new password to log in

To reset your password, please do the following:

i. Open the SSNIT Website

ii. Click on the SIGN IN icon on the top right corner

iii. Click on the Forgot Password? Link

iv. You will be redirected to Forgot Password screen where you need to answer a Captcha test. Please key in your Portal ID and answer the test

v. Please answer a security question test. You will be given 3 (three) chances

vi. Once success, your temporary password will be emailed to you

vii. Please sign in using that temporary password

Change password is available in all the private site. To change the password, please do the following:

i. Click on the Change Password side menu

ii. Answer the security question test

iii. Key in your current password

iv. Key in your new password

v. Re-enter your new password for verification

vi. Click the CHANGE PASSWORD button to proceed

To apply for Survivors Benefit Application (new application):

i. On the Self-Service panel, click Survivor Benefit Application

ii. Choose New Application

iii. Fill in the Deceased SSNO and application information

iv. Click PROCEED button

v. Key in applicant name, date of birth and gender as per approved nominees

vi. Click CONFIRM button

vii. Click the FILL IN link to open the Survivor Benefit e-form

viii. Fill in the e-form and click SAVE when finished

ix. Click SUBMIT button to submit the application

x. If you choose to set appointment, select the date, time and branch of the appointment

To apply for Survivor Benefit Application (Continue Application):

i. On the Self-Service panel, click Survivor Benefit Application

ii. Choose Continue Application

iii. Fill in the Application Reference number

iv. Click PROCEED button

v. Click on MODIFY button if you intend to modify any information

vi. Save the form once finished

vii. Click SUBMIT button to submit the application

viii. If you choose to set appointment, select the date, time and branch of the appointment

For Employer Registration (New Application):

i. On the Self-Service panel, click Employer Enrollment

ii. Choose New Application

iii. Key in your Company Reg. No.

iv. Click PROCEED to continue

v. Clicking the FILL IN link to open the e-form

vi. Fill in the Registration Form

vii. Click Save Form to save the information

viii. Click SUBMIT to submit the application.

ix. Confirmation box will appear. Click YES to proceed the submission.

For Employer Registration (Existing Application):

i. On the Self-Service panel, click Employer Enrollment.

ii. Choose Existing Application.

iii. Key in the Application Reference No.

iv. Click PROCEED to continue to next step.

v. Click MODIFY to modify information on the form.

vi. Click Save Form to save the form

vii. Click SUBMIT to submit the application.

viii. Confirmation box will appear. Click YES to proceed the submission

For member registration (New Application):

i. On the Self-service panel, click Member Enrollment.

ii. Choose New Application.

iii. Choose your ID Type and key in your ID No.

iv. Click PROCEED to proceed to the next step.

v. The List of Forms table will appear. Fill up the form by clicking FILL IN link

vi. Fill the details of Establishment Registration Form. You need to complete 3 forms, M1, M2 and M3

vii. Click Save to save the form

i. Click SUBMIT to submit the application

For member registration (Continue Application)

i. On the Self-service panel, click Member Enrollment

ii. Choose Continue Application.

iii. Enter your Application Reference No.

iv. Click PROCEED button to proceed to the next step.

v. The List of Forms table will appear. Modify the saved form by clicking MODIFY

vi. Click Save Form to save the form.

vii. Click SUBMIT to submit the application.

For Clearance Certificate Inquiry:

i. On Self Services panel, click Clearance Certificate.

ii. Enter Certificate No.

iii. Then click CHECK button.

iv. The Certificate Information will appear on your screen.

There are three types of status can be checked through the public portal page which are Enrollment, Card and Benefit Status. Please follow the following steps to check your status:.

i. Click the radio button of information you want to check (Enrolment, Card or Benefit).

ii. Key in the information (SSNO or Application Number).

iii. Click Check button.

iv. The information will be displayed on the next line.

To submit any enquiries:

i. Click Enquiries on your menu panel.

ii. There are four tab will be appear on your screen which are Feedback Details, Personal Information, Preview And Acknowledgement.

iii. Fill up the form on each tab.

iv. Click Next button to go to the next tab.

v. On the third tabs (PREVIEW), click Submit button to submit enquiries.

vi. The confirmation box will appear.

vii. Then, click OK.

viii. The details of submission will show on the last tabs (ACKNOWLEDGEMENT) where it’s display your case number and the email for enquiry receipt.

You can change your appointment details through the public portal:

i. Click Appointments on your main screen panel

ii. Key in your Portal Application Reference number

iii. The appointment page will appear on your screen.

iv. In Application Details, it will show your SSNO/Id No, Company Name and Application Type.

v. In Select branch section, please re-choose your Region, Branch and Appointment Date.

vi. Tick on Show Map box and click on SEARCH button.

vii. The availability of time will appear. Then, click Book to booking the time period.

viii. If you enter invalid Reference Number/SSNO, the error message will appear.

To update employer information, you can refer the steps below:

i. Login SSNIT website

ii. On the employer private site, click Update Employer Information.

iii. There are two tabs will display on your Update Employer Information screen which are Employer Address and Employer Contact.

iv. On the Employer Address tab, fill up the Demographic Information, and New Employer Address. Old Employer Address information is displayed for reference only.

v. Click Save button to save the record.

vi. Reset button for reset all information that you have entered.

vii. On the Employer Contact tab, once again you need to fill up the required field like an Employer Address.

viii. Click Save button to save the record or Reset button to reset all information that you have entered.

i. Login onto SSNIT website

ii. On the employer private site, click Contribution Submission

iii. Key in the current prepared report information (Contribution Type, Contribution Period, Contribution Tier and Staff Category)

iv. Click Prepare New Contribution Data to start the data entry

v. Enter SSNO and then, click Search to get employer record

vi. The record will be shown. Fill up the required field

vii. When finished, click Add to insert into the list

viii. Once the list was completed, click the Save button

ix. Click Submit to proceed with the submission

x. You can add the list any time before the submission but the list must be saved first

xi. You will receive a message if the submission was successfully submitted.

xii. The history of contribution submission can be viewed through the List of Contribution Submission through Portal tab

xiii. The details submission error report also can be viewed using the List of Contribution Submission through Portal tab.

i. Login onto SSNIT website

ii. On the employer private site, click Contribution Submission

iii. Key in the current prepared report information (Contribution Type, Contribution Period, Contribution Tier and Staff Category)

iv. Click Retrieve Previous Month Contribution button to copy the previous month posted data

v. Key in the previous posted contribution report information (Tier)

vi. All the records will be retrieved and shown in the worksheet

vii. You may modify the list by adding, deleting or editing

viii. Once the list was completed, click the Save button

ix. Click Submit to proceed with the submission

x. You can add the list any time before the submission but the list must be saved first

xi. You will receive a message if the submission was successfully submitted.

xii. The history of contribution submission can be viewed through the List of Contribution Submission through Portal tab

xiii. The details submission error report also can be viewed using the List of Contribution Submission through Portal tab

i. Login SSNIT website

ii. On the employer private site, click Attach Contribution File.

iii. Fill up the required fields.

iv. To upload the file, Click Browse button to find the file.

Note: Only excel (.xls) file format is acceptable.

v. Once completed, click Prepare Contribution Data.

vi. For each of the field, you need to specify the column.

vii. Click Format button. Then, the file will convert the excel format file to a text based format.

viii. Click Submit button to submit the contribution file.

ix. You will receive a message if the submission was successfully submitted.

x. Then, click OK.

xi. The history of contribution submission can be viewed through the List of Contribution Submission through Portal tab

xii. The details submission error report also can be viewed using the List of Contribution Submission through Portal tab

xiii. For Attach Contribution File, modification of the records need to be done at the source application

i. Login SSNIT website

ii. On the employer private site, click Check Payment Advice

iii. Select contribution tier

iv. Click SEARCH button

v. From the displayed list, tick the contribution you want to include in the advice

vi. Click CREATE button to create the payment advice

vii. RESET button for resetting the values you have entered

viii. Confirmation box will appear for confirmation

ix. Click CONFIRM to confirm the payment advice creation

x. The payment advice will be generated. You can save and print this advice for payment

i. Login SSNIT website

ii. On the employer private site, click View Ledger Information

iii. Ledger information will be listed out

iv. Click View Details to view details of each record.

i. Login SSNIT website

ii. On employer private site, click Submit Enquiries To SSNIT

iii. There are four tabs will appear which are Feedback Details, Personal Information, Preview and Acknowledgement.

iv. On Feedback Details, fill up the required field and click NEXT to go to the next tab (Personal Information).

v. On personal information tab, choose the title from the list box.

vi. Click NEXT button to go next tab or click BACK to return previous page.

vii. If you choose NEXT, the Preview tab will appear.

viii. Click SUBMIT to complete the process.

ix. The confirmation box will appear. Click OK to confirm the submission.

x. If the request is successfully sent, the confirmation info will be displayed on the Acknowledgement screen.

xi. The same confirmation information will be emailed to you.

To manage employer user, do the following steps:

i. Login SSNIT website by key in your Username and Password.

ii. Click Manage Employer Portal Users on your main screen.

iii. There are three tabs that you need to fill up which are Portal ID Creation, Change Email and Replace Portal ID.

iv. To create the Portal ID, enter the SSNO and click Search button.

v. The employee information will be displayed. Key in employee’s email address and then, click Register.

vi. The successful message box will appear when the portal ID was successfully created.

vii. To change the portal ID email, choose Change Email tab.

viii. Enter your Portal ID and click Search.

ix. The current email address will be displayed. Replace the email with the latest email address and click Change Email button.

x. You will receive successful message box after the email successfully updated. Then, click OK.

xi. To replace the owner of the portal information, click Replace Portal ID tab.

xii. Enter the Portal ID information that you want to reuse and also the SSNO of the new owner. Then, click SEARCH button.

xiii. The screen will show the existing portal ID owner information and the new owner information.

xiv. Fill up the required information and click Update button.

xv. The new password will be emailed to you.

Personal information can be update through SSNIT website. Please refer the following steps to update employee personal information:

i. Login your account on SSNIT website by key in your Username and Password.

ii. On your main screen, click Update Personal Information.

iii. Click Employee Address tab to fill up the New Correspondence Address. Employee Name and Old Correspondence Address are displayed for reference only.

iv. Click Save to proceed the record or Reset button to reset the information you have entered.

v. On Employee Contact tab, fill up the New Contact information. Employee Name and Old Contact only for reference.

vi. Then, click Save to save the record.

vii. Click OK when successful message box was appeared.

By using SSNIT portal, you also can check benefit application eligibility. Please refer the following guide to check the benefit eligibility:

i. Login your SSNIT account by key in Username and Password.

ii. Click Check to check eligibility.

iii. The screen will show the entire eligible benefit member.

To view account statement, please follow these steps:

i. Login your SSNIT account by key in Username and Password.

ii. At the main screen, choose View Account Statement.

iii. In Searching Criteria, choose either Tier 1 or Tier 2. Then, click View Statement to display Member’s Contribution Statement.

iv. For more details, click on the Period column for selected year.

v. To print the statement, click PRINT button.

You can make a request for nominee information from SSNIT by following the steps below:

i. Login your account on SSNIT website by key in Username and Password

ii. At the main screen, choose Request Nominees Information.

iii. Fill up the required field and click Confirm to send a request for nominee’s information.

iv. You will get an email from SSNIT that contain protected file. Open the file by using the combination of your first three SSNO and your last three of SSNO

v. The protected file containing nominee information.

i. Login your SSNIT account by key in Username and Password.

ii. At the main screen, choose Initiate benefit Application

iii. Click on New Application radio button then click PROCEED button

iv. On the table List of Form, click Fill In to open the B1 e-form

v. Fill in the e-form.

vi. Click SAVE FORM once completed.

vii. Click SUBMIT button

If you have any questions, please submit your enquiries to SSNIT. Refer these step for instructions:

i. Login your SSNIT account by key in Username and Password.

ii. Choose Submit Enquiries To SSNIT at the main screen.

iii. There are four tabs will appear which are Feedback Details, Personal Information, Preview and Acknowledgement.

iv. On Feedback Details, fill up the required field and click Next to go to the next tab (Personal Information).

v. On personal information tab, choose the Salutation from the list box.

vi. Click Next button to go next tab or click Back to return previous page.

vii. If you choose Next tab, the Preview tab will appear.

viii. Click Submit to submit the enquiries.

ix. If the request is successfully sent, the acknowledgement info will be displayed on the Acknowledgement screen.

x. The same info also will be emailed to you.

Pensioner can update their personal information through SSNIT portal. You can refer following instruction as a guide:

i. Login your SSNIT account by key in Username and Password.

ii. Click Update Personal Information.

iii. There are two tabs will displayed on your screen which is Pensioner Address and Pensioner Contact.

iv. Fill up the New Correspondence Address in Pensioner Address Tab. Pensioner Name and Old Correspondence Address only for display and could not be modify.

v. Click Save to save the record.

vi. On Pensioner Contact tab, fill up the new information in the New Contact information area.

vii. Click Save to proceed or click Reset to reset the values you have entered.

viii. The successful message will be displayed when the record successfully updated.

ix. Click OK button and it will redirect to Home page screen.

If you want to change your bank account information, you can update the info by clicking Update Bank Account Information in SSNIT portal. Please refer the following steps:

i. Login your SSNIT account by key in Username and Password.

ii. At the main screen, click Update Bank Account Information.

iii. Click Update to update bank information.

iv. Fill up the required fields.

v. Click Save to save the updates or click Cancel to go back to previous page.

vi. Once saved, the message box will be displayed. Click Proceed to proceed the new application.

vii. Then, click OK.

For view payment information, you can refer the following steps:

i. Login your SSNIT account by key in Username and Password.

ii. Pensioner information will be displayed.

iii. Click VIEW PAYMENT INFORMATION button to display the info about Pensioner Payment.

iv. Click PRINT button to print the information.

v. Specify the range of the date by select the Month and enter the Year in the text field.

vi. Click PRINT REPORT to print the report or CANCEL to cancel the printing.

vii. The report will be produced in pdf format.

If you have any questions, please submit your enquiries to SSNIT. Please refer steps guide below for instructions:

i. Login your SSNIT account by key in Username and Password.

ii. Choose Submit Enquiries To SSNIT at the main screen.

iii. There are four tabs will appear which are Feedback Details, Personal Information, Preview and Acknowledgement.

iv. On Feedback Details, fill up the required field and click Next to go to the next tab (Personal Information).

v. On Personal Information tab, choose the Salutation from the list box.

vi. Click Next button to go next tab or click Back to return previous page.

vii. If you choose Next tab, the Preview tab will appear.

viii. Click Submit to submit the enquiries.

ix. If the request is successfully sent, the acknowledgement info will be displayed on the Acknowledgement screen.

To add pensioner into the association contributor list (Opt-in), please refer the following instructions:

i. Login your SSNIT account by key in Username and Password.

ii. Click Register/De-register Pensioners.

iii. On OPT IN tab, enter the SSNO and click SEARCH button to retrieve the pensioner information.

iv. Fill up the pensioner information in Pensioner Detail area.

v. Once finish, Click ADD MEMBER to add the pensioner into the list.

vi. Click Save button to save the list.

vii. To submit, click the SUBMIT button.

viii. By clicking the NEW LIST button, it will erase the list from the working area only.

ix. The successful message will be displayed when the information was successfully saved. Close the message by clicking OK button.

x. When Submit button was clicked, the submitted message will appear. Then, click OK.

xi. Once the process completed, the status will be shown in the result column.

To remove pensioner from the association contributor list (Opt-Out), please do the following steps:

i. Login your SSNIT account by key in Username and Password.

ii. Click Register/De-register Pensioners.

iii. On OPT OUT tab, enter the SSNO and click SEARCH button to retrieve the pensioner information.

iv. Fill up the pensioner information in the text field.

v. Click ADD MEMBER to add pensioner into the list.

vi. To save the list, click the Save button.

vii. For submission, click Submit button.

viii. By clicking the NEW LIST button, it will erase the list from the working area only.

ix. Once the process completed, the status will be shown in the result column.

User can manage association portal user through SSNIT portal. Please refer the following instructions:

i. Login your SSNIT account by key in Username and Password.

ii. At the main screen, choose Manage Association Portal Users.

iii. There are three tabs will displayed on User Registration screen which are Portal ID Creation, Change Email and Replace Portal ID.

iv. To create the Portal ID, click on Portal ID Creation.

v. Fill up the entire field and then, click REGISTER to process.

vi. The successful message box will appear. Click OK to close the message.

vii. To change the portal ID email, click on Change Email tab.

viii. Enter your Portal ID and click SEARCH button.

ix. Replace the current email address with the new information.

x. Next, click Change Email button.

xi. To reuse the existing portal ID with a new owner, click REPLACE PORTAL ID tab.

xii. Enter the Portal ID that you want to reuse and click SEARCH button.

xiii. Fill up the information in required fields. Then, click UPDATE button to update the information.

xiv. The new password will be emailed to you.

xv. The successful message box will displayed when the information was successfully changed.